Vacant job

Every year, the Swedish Social Insurance Agency makes 24 million decisions that affect people's lives and the entire society. We disburse approximately 250 billion kronor every year. It is everyone's tax money that we manage. It is a great responsibility. Therefore, we familiarize ourselves with each case, follow laws and regulations, inform and guide, care, and show compassion. This is a job for you who want to take responsibility. Welcome to the Swedish Social Insurance Agency.

Telephony and Customer Contact

We are looking for someone who wants to exceed our insured individuals' expectations for good treatment, excellent service, and accessibility. As a claims officer in telephony, you are our insured individuals' first contact with the Swedish Social Insurance Agency and contribute to strengthening trust in both the Agency and social insurance.

As a claims officer in telephony, you create security for our insured individuals by forwarding calls to the right person or agency, answering questions, and/or referring to the Swedish Social Insurance Agency's website. You play a significant role in exceeding citizens' expectations for treatment, good service, and accessibility. The summer job primarily involves staffing our telephony, but you will also perform simpler administrative tasks.

As a claims officer, you handle confidential information, which places higher demands on proper management. Therefore, it is important that you, who will work with us, have a high level of security awareness.

This is a job for you who want to take responsibility.

We are looking for someone who

• has a high school diploma or experiences and qualifications that can be deemed equivalent
• is service-oriented
• has a systematic and meticulous working method
• is confident and trustworthy, even in stressful situations
• has good communication skills, both verbally and in writing
• collaborates effectively with others to achieve common goals
• has good ability to use a computer as a working tool.

It is advantageous if you have

• Experience in customer service work and/or customer service work in telephony.

We place great importance on your personal qualities.

Other

A number of positions, special fixed-term employment. You are expected to work full-time during the summer between June 2 and August 15 with planned mandatory introduction during weeks 23 and 24. In accordance with the Swedish Social Insurance Agency's security guidelines, background checks will be conducted in this recruitment. In this recruitment, psychological tests may be used as part of the selection process. Place of employment: Kalmar.

Would you like to know more about the Swedish Social Insurance Agency as an employer? Visit fk.se/jobbahososs (https://www.fk.se/jobbahososs)

Contact Persons

Manager: Peter Lillvik Starlead, 010-111 79 57 (for questions about the position). HR specialist: Sara Sjölander, sara.sjolander@forsakringskassan.se (mailto:sara.sjolander@forsakringskassan.se), 010-113 09 37 (for questions about the recruitment process). ST: Anne Catrine Gemzell, 010-111 25 29, Jessica Klint, 010-111 61 92 Saco-S: Linda Eriksson Kartal, 010-112 02 00, Seko: Eliza Grundström, 010-115 34 02.

Application

Welcome with your application by April 16, 2025. Please upload your diplomas, grades, and certificates along with your application.

If you have protected personal information or no access to Bank ID, please call the HR specialist named in the ad for assistance in submitting your application.